%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2025 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title, LinkRel => \%link_rel &> <& /Elements/Tabs &> % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@Actions, ARGSRef => \%ARGS, Ticket => $TicketObj); <& /Elements/ListActions, actions => \@Actions &> <& Elements/ShowUpdateStatus, Ticket => $TicketObj &> <& Elements/ShowDependencyStatus, Ticket => $TicketObj &> % $m->callback( %ARGS, Ticket => $TicketObj, Transactions => $transactions, Attachments => $attachments, CallbackName => 'BeforeShowSummary' ); <%PERL> my $show_label = $m->interp->apply_escapes( loc("Show unset fields"), 'h' ); my $hide_label = $m->interp->apply_escapes( loc("Hide unset fields"), 'h' ); my $initial_label = $HideUnsetFields ? $show_label : $hide_label; my $url = "?HideUnsetFields=" . ($HideUnsetFields ? 0 : 1) . ";id=$ARGS{id}"; my $url_html = $m->interp->apply_escapes($url, 'h'); my $titleright = qq{$initial_label};
<&| /Widgets/TitleBox, title => loc('Ticket metadata'), titleright_raw => $titleright &> <& /Ticket/Elements/ShowSummary, Ticket => $TicketObj, Attachments => $attachments &>
% $m->callback( Ticket => $TicketObj, %ARGS, Transactions => $transactions, Attachments => $attachments, CallbackName => 'BeforeShowHistory' ); % my $ShowHistory = RT->Config->Get("ShowHistory", $session{'CurrentUser'}); % if ($ShowHistory eq "scroll") { <& /Ticket/Elements/ScrollShowHistory, Ticket => $TicketObj, ShowHeaders => $ARGS{'ShowHeaders'}, &> % } elsif ($ShowHistory eq "delay") { <& /Ticket/Elements/DelayShowHistory, Ticket => $TicketObj, ShowHeaders => $ARGS{'ShowHeaders'}, &> % } elsif (not $ForceShowHistory and $ShowHistory eq "click") { <& /Ticket/Elements/ClickToShowHistory, Ticket => $TicketObj, ShowHeaders => $ARGS{'ShowHeaders'}, &> % } else { <& /Elements/ShowHistory , Object => $TicketObj, Transactions => $transactions, ShowHeaders => $ARGS{'ShowHeaders'}, Attachments => $attachments, AttachmentContent => $attachment_content &> % } % $m->callback( %ARGS, % Ticket => $TicketObj, % Transactions => $transactions, % Attachments => $attachments, % CallbackName => 'AfterShowHistory', % ); <%ARGS> $TicketObj => undef $ShowHeaders => 0 $HideUnsetFields => RT->Config->Get('HideUnsetFieldsOnDisplay', $session{CurrentUser}) $ForceShowHistory => 0 <%INIT> $m->callback( TicketObj => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'Initial' ); if ( ! $ARGS{'NoRedirect'} && RT::Interface::Web->MobileClient()) { $ARGS{'id'} ||= $TicketObj->id if $TicketObj; RT::Interface::Web::Redirect(RT->Config->Get('WebURL').'m/ticket/show?id='.$ARGS{'id'}); $m->abort; } my (@Actions, $title); unless ($ARGS{'id'} || $TicketObj) { Abort('No ticket specified'); } if ($ARGS{'id'} eq 'new') { # Create a new ticket my $Queue = RT::Queue->new( $session{'CurrentUser'} ); $Queue->Load($ARGS{'Queue'}); unless ( $Queue->id ) { Abort('Queue not found', Code => HTTP::Status::HTTP_NOT_FOUND); } unless ( $Queue->CurrentUserHasRight('CreateTicket') ) { Abort('You have no permission to create tickets in that queue.', Code => HTTP::Status::HTTP_FORBIDDEN); } ($TicketObj, @Actions) = CreateTicket( %ARGS ); unless ( $TicketObj->CurrentUserHasRight('ShowTicket') ) { Abort("No permission to view newly created ticket #".$TicketObj->id.".", Code => HTTP::Status::HTTP_FORBIDDEN); } } else { $TicketObj ||= LoadTicket($ARGS{'id'}); $TicketObj->CurrentUser->PrincipalObj->HasRights( Object => $TicketObj ); my $SkipProcessing; $TicketObj->Atomic(sub{ $m->callback( CallbackName => 'BeforeProcessArguments', TicketObj => $TicketObj, ActionsRef => \@Actions, ARGSRef => \%ARGS, SkipProcessing => \$SkipProcessing ); return if $SkipProcessing; if ( defined $ARGS{'Action'} ) { if ($ARGS{'Action'} =~ /^(Steal|Delete|Take|Untake|SetTold)$/) { my $action = $1; my ($res, $msg) = $TicketObj->$action(); push(@Actions, $msg); } } $m->callback(CallbackName => 'ProcessArguments', Ticket => $TicketObj, ARGSRef => \%ARGS, Actions => \@Actions); push @Actions, ProcessUpdateMessage( ARGSRef => \%ARGS, Actions => \@Actions, TicketObj => $TicketObj, ); #Process status updates push @Actions, ProcessTicketWatchers(ARGSRef => \%ARGS, TicketObj => $TicketObj ); push @Actions, ProcessTicketBasics( ARGSRef => \%ARGS, TicketObj => $TicketObj ); push @Actions, ProcessTicketLinks( ARGSRef => \%ARGS, TicketObj => $TicketObj ); push @Actions, ProcessTicketDates( ARGSRef => \%ARGS, TicketObj => $TicketObj ); push @Actions, ProcessObjectCustomFieldUpdates(ARGSRef => \%ARGS, Object => $TicketObj ); push @Actions, ProcessTicketReminders( ARGSRef => \%ARGS, TicketObj => $TicketObj ); }); if ( !$SkipProcessing ) { unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { if (@Actions) { Abort("A change was applied successfully, but you no longer have permissions to view the ticket", Actions => \@Actions, Code => HTTP::Status::HTTP_FORBIDDEN); } else { Abort("No permission to view ticket", Code => HTTP::Status::HTTP_FORBIDDEN); } } if ( $ARGS{'MarkAsSeen'} ) { $TicketObj->SetAttribute( Name => 'User-'. $TicketObj->CurrentUser->id .'-SeenUpTo', Content => $TicketObj->LastUpdated, ); push @Actions, loc('Marked all messages as seen'); } $TicketObj->CurrentUser->AddRecentlyViewedTicket($TicketObj); } } $title = loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject || ''); $m->callback( CallbackName => 'BeforeDisplay', TicketObj => \$TicketObj, Actions => \@Actions, title => \$title, ARGSRef => \%ARGS, ); # This code does automatic redirection if any updates happen. MaybeRedirectForResults( Actions => \@Actions, $TicketObj->Type eq 'approval' && RT->Config->Get('ForceApprovalsView') ? (Path => "/Approvals/Display.html", Force => 1) : (Path => "/Ticket/Display.html") , Anchor => $ARGS{'Anchor'}, Arguments => { id => $TicketObj->id }, ); my $transactions = $TicketObj->SortedTransactions; my $attachments = $TicketObj->Attachments; my $attachment_content = $TicketObj->TextAttachments; my %link_rel; if (RT::Config->Get( 'ShowSearchNavigation', $session{'CurrentUser'} ) && defined $session{'tickets'} and ($ARGS{'Query'} or $session{'CurrentSearchHash'}->{'Query'})) { my $item_map = $session{'tickets'}->ItemMap; $link_rel{first} = "/Ticket/Display.html?id=" . $item_map->{first} if $item_map->{$TicketObj->Id}{prev}; $link_rel{prev} = "/Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{prev} if $item_map->{$TicketObj->Id}{prev}; $link_rel{next} = "/Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{next} if $item_map->{$TicketObj->Id}{next}; $link_rel{last} = "/Ticket/Display.html?id=" . $item_map->{last} if $item_map->{$TicketObj->Id}{next} && $item_map->{last}; }