#
# This is popup help messages for the Admin Panel -> Manage -> Help Topic
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
help_topic_information:
    title: Help Topic Information
    content: >
        <span class="doc-desc-title">Help Topics</span> guide what
        information is gathered from Users and how tickets are routed or
        assigned.
topic:
    title: Topic Name
    content: >
        Unique Help Topic name.

htstatus:
    title: Status
    content: >
        If disabled or archived, this <span class="doc-desc-title">Help Topic</span>
        will not be available.

status:
    title: Ticket Status
    content: >
        Select the Ticket Status assigned to new tickets related to this <span
        class="doc-desc-title">Help Topic</span>.
        <br><br>
        Ticket Filters can override new Ticket Status.

type:
    title: Type
    content: >
        If a <span class="doc-desc-title">Help Topic</span> is labeled as
        Private, it will only be available for Agents to choose when an
        Agent opens a new Ticket under the Staff Panel.

parent_topic:
    title: Parent Topic
    content: >
        Select the Parent Topic to which this <span
        class="doc-desc-title">Help Topic</span> will belong. The Parent
        Topic will appear first in the listing with this <span
        class="doc-desc-title">Help Topic</span> listed behind the parent.

custom_form:
    title: Custom Form
    content: >
        Custom Forms will help you acquire more specific information from
        Users that are relevant to this <span class="doc-desc-title">Help
        Topic</span>.
    links:
      - title: Manage Custom Forms
        href: /scp/forms.php

priority:
    title: Priority
    content: >
        Select the Priority assigned to new tickets related to this <span
        class="doc-desc-title">Help Topic</span>.
        <br><br>
        Ticket Filters can override new ticket Priority.

department:
    title: Department
    content: >
        Choose Department to which new tickets under this Help Topic will be routed.
    links:
      - title: Manage Departments
        href: /scp/departments.php
sla_plan:
    title: SLA Plan
    content: >
        Choose SLA plan associated with this <span class="doc-desc-title">Help Topic</span>.
        <br><br>
        This selection will override any selected Department's SLA plan
    links:
      - title: Manage SLA Plans
        href: /scp/slas.php

thank_you_page:
    title: Thank-You Page
    content: >
        Choose the Thank-You Page to which a User is directed after opening a
        Ticket under this <span class="doc-desc-title">Help Topic</span>.
    links:
      - title: Manage Thank-You Pages
        href: /scp/pages.php

auto_assign_to:
    title: Auto-assign New Tickets
    content: >
        Optionally choose an Agent or Team to auto-assign tickets opened
        with this <span class="doc-desc-title">Help Topic</span>
        <br><br>
        Ticket Filters can override assignment.
    links:
      - title: Manage Staff and Teams
        href: /scp/staff.php

ticket_auto_response:
    title: Ticket Auto-response
    content: >
        If checked, the setting will disable new ticket auto-responses for
        this <span class="doc-desc-title">Help Topic</span>.
        <br><br>
        This overrides the autoresponder setting for the <span
        class="doc-desc-title">Department</span> as well as global <span
        class="doc-desc-title">Autoresponder settings</span>.
    links:
      - title: Autoresponder Settings
        href: /scp/settings.php?t=autoresp

custom_numbers:
    title: Custom Ticket Numbers
    content: >
        Choose "Custom" here to override the system default ticket numbering
        format for tickets created in this help topic.  See the help tips on
        the Settings / Tickets page for more details on the settings.
